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FAQ

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FAQ

Q. Do you have a showroom, or is your warehouse open to the public?

No, we operate solely as an online store and do not have showroom facilities. By doing this we keep our overheads as low as possible and in turn can pass these savings on to our customers.

 

Q. How are shipping costs calculated on my order?

Shipping is calculated automatically during the checkout process and is based on a combination of weight, dimensions and delivery location. You can also check the delivery costs before you buy by adding the item to your basket and then using the shipping calculator on the checkout page.

We do not make any money on delivery charges and only charge what it costs us to package and ship the items via courier. If you want to discuss any delivery cost queries, please get in touch!

 

Q. Will you match any price?

Our Price Match Promise is simple and straight forward.

We regularly check prices throughout the marketplace to offer you low prices all year round.

However, if by chance you happen to find a better price on a particular item, simply tell us and we will happily match or beat it for you!

Price Match Promise terms and conditions:

  • The item must be in stock.
  • The products must be identical.
  • We need to be able to verify the offer (eg in form of URL or a PDF quote).
  • Price match request must be made at the time of purchase.
  • Does not extend to online auction offers, or any refurbished products.
  • Any Price Match offer is valid for 24 hours only. Your purchase must be placed, and the price match offer number quoted in the checkout notes, for the discounted to be applied.
  • The Price Match Guarantee does not apply to obvious pricing errors or clearance/close-out items.
  • Freight also needs to be considered.
  • We reserve the right to make the final decision.

 

Q. I want to order a bundle of products from your website in quantities that arent specified on your site

No problem, just contact us via the "contact us" page on the site with your query or enquiry and we will get back to you ASAP!

 

Q. Do you offer a warranty on your products?

The BMAC Strength Warranty covers all of our products for intended use only – simply meaning, use the product how it is meant to be used with the appropriate corresponding equipment and exercises. If you encounter a problem, please email us on this website, and we will gladly take care of you.

 

Gym Equipment – 2 Years on the Structural Frame and 1 year on all moving parts.

Resistance Bands – 1 Year Warranty for use as intended for stretching and resistance exercises alone or in conjunction with bar exercises. Users must use guidelines given on the website regarding usage and care.

Kettle Bells – 1 Year Warranty under normal use. Warranty does not cover damage due to dropping or throwing.

1” Barbells and Dumbbell Handles – 1 Year Warranty under normal use. (This covers Tricep bar, EZ Curl bar and Dumbbell Handles)

Olympic Barbells – 1 Year Warranty under normal use. (This covers Tricep bar, EZ Curl bar and Dumbbell Handles)

Rubber Hex Dumbbells – 1 Year Warranty under normal use.

Bumper Plates – 1 Year Warranty under normal use. Warranty does not cover damage to 5kg plates caused by dropping with only the 5kg weight on the bar (example: clean jerk). This does not include loosening of the bushings. It does not cover any cosmetic flaws/defects which do not in any way affect the use of the plates. Upon manufacturing there are often 'seal' marks/seams which are normal and do not affect the plates. To qualify for warranty the bumpers must be used on rubber matting. Smaller plates should never be loaded on the outside of the bumper plates, and this will void the warranty. 

Olympic Plates – 1 Year Warranty under normal use. Warranty does not cover damage due to substituting Olympic Plates as Bumper Plates, nor does warranty cover damage due to dropping or slamming plates.

Standard 1” Weight Plates – 1 Year Warranty under normal use. Warranty does not cover damage due to substituting Olympic Plates as Bumper Plates, nor does warranty cover damage due to dropping or slamming plates.

Misc. Items 1 Year Warranty on all items not specified herein.

 

BMAC Strengths Warranty may require the item to be returned at the owner’s expense for inspection and images of damage may be required to be emailed to us prior to return authorization being issued. Warranty issued to the original purchaser only – non transferable. BMAC Strength retains the right to inspect and determine the best method to rectify the situation, either by replacing the item with exact or similar item, partial or full refund or product credit for future purchases. All warranty claims must be made within time period specified per warranty coverage above. 

 

Q. What is your return policy?

At BMAC Strength, it is our aim to ensure you are 100% satisfied with each and every purchase.

If there is an issue with your purchase, please contact us within 7 days of delivery.

In the case where an item is defective a replacement item or part will be issued.

If the goods have a manufacturing fault or defect which affects the function of the item in some way we will do our best to resolve this situation in the most convenient way possible for you.

Please note it is the responsibility of the customer to ensure that the sizes, features and dimensions of the item are suitable BEFORE they order. Any items returned for this reason will be subject to a 15% restocking and inspection fee.

It is highly recommended the item is returned by registered post, as the customer is fully responsible for the item until it reaches our location. The return cost is the customers responsibility only. 

Items must be returned in the condition in which they were received and in original packaging. Once an item is returned to us, it must be satisfactorily inspected for damage before a refund can be approved and issued. Items returned in a damaged or unsellable state will not be accepted. We will not accept returns if there is evidence the item has been used.

Refunds will be for the total amount paid, minus any courier charges incurred by us sending the item originally.

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